Hosted PBX: Seamless Business Communication Across Australia

Empower your business with a cloud-based Hosted PBX solution designed for reliability, mobility, and performance. Backed by a 99.99% SLA, Allware Technology Services keeps your team connected and productive—wherever work takes you.

Australia’s Trusted Business Phone System

Allware’s Business Phone System & Hosted PBX is the preferred choice for Australian businesses. Built to scale with your growth, our VOIP solution delivers clarity, control, and convenience.

Why Choose Allware’s Hosted PBX?

Optimised for Business Communication
Our all-in-one VOIP platform includes:

• Hassle-free setup

• Advanced call management

• Robust cloud integration

• Enterprise-grade security

• Customisable features

• Mobile and remote working support

• Real-time analytics

• Expert support

• Unified communications

• Cost-effective plans

What Is Hosted PBX?

A Hosted PBX is a cloud-based, enterprise-grade phone system that leverages your internet connection (NBN, Fibre, 4G, 5G, etc.) to manage and route calls efficiently. With features like Queues, Ring Groups, Voicemail, Time Switches, Public Holiday settings and more, it’s built for modern business needs.

Allware’s Hosted PBX system is an all-inclusive package designed for simplicity, scalability, and maximum functionality—delivering everything your business requires in a reliable and user-friendly interface.

Effortless Setup, Total Control

Whether you’re a growing startup or a national enterprise, our NBN-ready solution ensures reliable connectivity and crystal-clear communication. It’s the key to unlocking business efficiency—with every connection built for success.

Powerful Hosted PBX Features

Flexible Call Flows

Customise your customer journey with intuitive call flow tools. Direct callers to the right department fast—enhancing satisfaction and reducing wait times.

User-Friendly Interface

Take control through our powerful yet simple drag-and-drop provisioning platform, accessible via your account portal.

Microsoft Teams Integration

Unify communications with our hybrid Teams integration. Instantly connect Teams and Allware extensions—no technical setup required.

Advanced Call Analytics & Reporting

Gain insights into call volumes, wait times, agent distribution and more—helping you optimise performance and service delivery.

Work From Anywhere

Our systems support remote work from day one. Use your desk phone from home, switch desks with Hot Desking, or access your profile via mobile or desktop softphones.

Ready to Streamline Your Business Communications?

Let Allware craft the ideal communication solution tailored to your goals. Experience effortless scalability, high performance, and total support—every step of the way.

Allware Hosted PBX – Feature Overview

Number Porting
Easily migrate your existing phone numbers into the Allware Hosted PBX system for seamless business continuity.

Special and International Numbers

• 1300, 1800 & International Numbers: Create or port toll-free and international numbers to establish trust and enhance your brand image.

• Global Reach: Support for new and ported international numbers in various countries and localities.

Communication Features

Call Recording
Automatically record calls with storage options and backup to Dropbox or your preferred server.

Full-Featured Voicemail
Enjoy voicemail with speech-to-text capabilities. Receive messages via SMS, email, or access them via the customer portal.

Fax to Email
Send and receive faxes directly from your email or online portal. Attach PDFs and send to any valid fax number.

SMS Integration
Cost-effective SMS communication using virtual mobile numbers, fully configurable via the portal.

Call Handling & Routing

Call Transfer & Call Pickup
Transfer calls internally or to mobile numbers. Pick up ringing calls from other extensions with simple commands.

Call Hold & Custom Hold Music
Put calls on hold with the option to play custom music and informative playlists using easy upload tools.

Ring Groups & Call Queues
Route incoming calls to multiple extensions or place them in custom queues with hold music, IVR, and callback options.

Flexible Call Routing
Direct calls intelligently to the right department or person using advanced, customisable routing rules.

Call Waiting & Time-Based Routing
Notify users of incoming calls while they’re on the line. Use time switches to route calls by day, hour, or public holidays.

Interactive & Smart Features

Interactive Voice Response (IVR)
Create user-friendly menus for efficient call direction and enhanced customer experience.

Smart Call Confirm
Screen forwarded calls to external devices with interactive prompts—ensuring no missed connections.

Main Number Callback
Automatically route return calls to the original extension that made the call.

Collaboration & Mobility

Conferencing
Quickly set up conference calls using your own number or Allware’s local/1300 numbers.

Call Parking
Park calls and retrieve them from any phone within your PBX system—ideal for mobility.

Hot Desking
Log into any handset and retain your extension—perfect for flexible or hybrid work environments.

System Management & User Experience

Centralised Handset Management
Set up, configure, and manage phones via a web-based portal for efficient provisioning.

Contact Directory
Maintain a centrally-managed contact list that syncs with supported devices.

Do Not Disturb & Busy Light
Set your phone to ‘Do Not Disturb’ or use Busy Light indicators to signal availability and reduce missed transfers.

ACD Queue Statistics
Track queue performance with detailed analytics on wait times, staffing, and abandoned calls to optimise service levels.

Allware Hosted PBX offers a powerful, flexible, and fully-featured phone system tailored for modern businesses.